You can exchange your purchase within 30 days accompanied by an original sales receipt and original lama packaging.
Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have its all original tags on.
Your exchange can be coordinated via email (customersupport@lamaretail.com) or you can call us at +92-311-111 (5262) between 09:00 am to 09:00 pm, Monday to Saturday.
In case of a mark-down in price due to sales promotion, customers are only eligible to make an exchange against the new, marked down price.
Used/misused items will not be eligible for exchange.
You can only make a claim of damaged merchandise within 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.
Claims and exchanges may take up to 3 weeks to be processed.
No exchange can be made during sales / promotion periods.
Products on promotion are not eligible for exchange.
For hygiene and care, all underwear and shapewear are final sale and cannot be exchanged or returned.
All accessories, including jewelry, bags, sunglasses, fragrances and belts are not exchangeable.
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